Refund policy

Every pack is digital and opens the moment you pay, so we don't refund a change of mind. We refund when something is wrong on our side.

You get your money back if

• you can't open what you bought (a pack, mock, ebook or video doesn't work) and we can't fix it within 7 days of you telling us;
• you were charged twice, or charged the wrong amount;
• a part the product page promised is missing.

Tell us within 14 days of buying. After that we still fix any problem; we just don't refund.

We don't refund

• a change of mind;
• a pack you've already used or downloaded, when it works as described;
• your exam result. Refunds never depend on how your exam goes, either way.

How to ask

Email us at support@prepanchor.com from the address you bought with, and tell us what went wrong. We'll try to fix it first. The money goes back to the card or account you paid with; how long it takes to show up depends on your bank or PayPal.

What happens to your pack

Access to a refunded pack ends when the refund is made. If you refund a bundle, access to everything in it ends. If you upgraded a pack to a bundle, a refund covers what you paid for the upgrade, and the pack you owned before stays yours.

Lemon Squeezy and your rights

Lemon Squeezy, which processes our payments as the merchant of record, also reviews refund requests under its buyer terms. Nothing here affects rights you have under your local law.